General Terms and Conditions


of the Agency Contract for the Purchase and Sale of Incoming/Inbound Agency Services for Client in the business to business marketplace (B2B)


T&C LITG Purchase & Sales 3 © 2016 LITG

  1. Contract Design

1.1. The General Terms and Conditions set forth in this agreement (hereinafter referred to as „Agency GTC“) shall apply to all and any contracts between Liberty Holding … – a destination management company (so called DMC) – (hereinafter referred to as „Agency“) and its customers – (travel) organisers – (hereinafter referred to as „Client“) with the subject matter of Agency being assigned with the administrative conception, planning, organization, coordination and execution of a (travel) event in Agency’s location of business operation/destination (hereinafter referred to as „Inland“). Agency will in the course of the aforementioned procure (touristic) Inland services and resell them in its function as an agency in form of package and/or individual services to Client in the Inland and/or foreign countries (Incoming/Inbound), so that event participants from foreign countries travel to the Inland in order to participate in the event.

1.2. The Agency GTC shall prevail the contractual relationships with companies in the business-to business (B2B) marketplace. Enterprises are natural or legal entities or business partnerships between natural and/or legal persons, vested with legal capacity, who in the course of a legal transaction act within and for the execution of their commercial or professional activity, in particular companies, merchants, corporate bodies under public law and special assets under public law.

1.3. Any and all contractual relationships shall be formed solely on the basis of the Agency GTC set forth in this blanket agreement. Supplemental terms and conditions of Client and/or those conflicting with the Agency GTC shall only become valid upon Agency’s clear and written consent.

1.4. In case Agency and Client will, in form of an agency contract or an appendix to such agency contract, conclude an agreement on terms and conditions deviating from the Agency GTC set forth in this blanket agreement, such specific provisions shall take precedence over the respective provisions of the Agency GTC. Any conclusion of contracts between Agency and Client with regards to the mutual services to be performed as well as modifications and/or amendments thereto shall require the written form.

  1. Contract Conclusion

2.1. Agency’s respective cost specifications and estimates, which contain a description of services as well as its cost, shall form the basis of the contractual relationships of Agency with its Clients.

2.2. Cost estimates and specifications of Agency shall be a basis for negotiation and represent a request to Client for making an offer that will be subject to acceptance by Agency.

2.3. By booking services stated in Agency’s cost specification and estimate, Client is making a binding offer to Agency for the conclusion of an agency contract (hereinafter referred to as “Agency Contract”). Client is required to make a booking in writing (via facsimile, via e-mail, via letter). The services and cost specifications provided to Client by Agency shall form the basis for the contract offer by Client.

2.4. Agency’s acceptance of the contract offer made by Client shall require Agency to provide to Client, in written form (via facsimile, via e-mail, via letter), a) a concrete individual contract, or b) a booking confirmation. The Agency Contract and any appendix referenced therein shall come into effect with either the execution of the contract by both parties signing or already with the transmission of the booking confirmation by Agency in accordance with section 2.4 lit. b).

2.5. In the event that the subject matter and terms of the individual contract or the booking confirmation deviate from Client’s initial offer, such new provisions shall represent a new offer made to Client by Agency, and an Agency Contract on the basis of the new offer shall come into effect upon Client’s acceptance of the new offer by either signing the Agency Contract or confirming the booking confirmation in writing.

  1. Agency Services

3.1. Nature and scope of the services to be performed by Agency under the Agency Contract shall be in accordance with Agency’s services and cost specifications in the form and to the extent that they have constituted the contractual basis.

3.2. With regards to the specification of touristic classifications of accommodations set forth in the services and cost list, such designation of classification will pertain to country/ destination specific classifications as long as not otherwise stated by Agency.

3.3. With regards to hotel bookings, it shall not be assumed that facilities are accessible unless clearly indicated. Bookings of accessible rooms will be made solely upon the written request by Client and the written confirmation by Agency to carry out such bookings, as long as such provisions have not already been agreed upon by both parties in the services and cost specification. Consideration of a request for accessible rooms that deviates from the services and cost specification under the Agency Contract or was expressed after contract conclusion is subject to the hotels’ power of disposition and authorization to warrant such accommodation.

3.4. Consideration of any special requests for rooms, beds or facilities that differ from the specification in the services and cost list are subject to the hotels’ power of disposition and authorization to warrant such services and cannot be guaranteed by Agency.

3.5. Agency is not an organizer and not a travel organizer in particular, but rather assumes the role of a DMC – a destination management company in accordance with section 1.1 of the Agency GTC – for the tasks and services specified in the Agency Contract. Agency, in the course of the performance of its duties under the Agency Contract, enters on its own behalf and for its own account into agreements with the respective service providers (i.e. location hosts, hotels, caterers, artists, advertising partners) and will, insofar as contractually agreed, secure on its own behalf and for its own account any required regulatory permits. Agency’s duties do not include the organization of the event with regards to subject matter expertise or content, which shall be the sole responsibility of the organizer.

  1. Obligations of Client

4.1. Client shall be obligated to promptly notify Agency in writing of any changes or news that are of importance for the event organization, coordination and execution.

4.2. In the event that a service provider may directly approach Client with regards to the responsibilities and services covered by this agreement, Client shall be obligated to refer the service provider directly to Agency and to leave further contract and organizational negotiations to Agency.

4.3. Client, as the organizer, shall assume the typical organizational duties and liabilities, in particular a) the payment of possible taxes and other dues, with the exception of artist social security contributions, insofar as such contributions are to be made according to respective applicable laws, in which case Agency shall be responsible to make such potential artist social security payments; b) the payment of royalties to copyright collecting societies for the performance of proprietary works, insofar as such royalties are compulsory under the respective applicable law (in particular but not limited to GEMA in Germany, AKM in Austria and SUISA in Switzerland). It is the sole responsibility of Client to secure, in a timely manner, any and all required regulatory permits and/or submissions and registrations, insofar as these are not already part of the subject matter of the contract. Client shall promptly report to Agency any municipal regulations or ordinances which may be imposed.

4.4. Client guarantees Agency to designate a competent contact person available to Agency during the event planning, execution and post-processing phases. This designated contact person shall be authorized to, on behalf of Client, make or receive to and from Agency any statements or notifications.

  1. Special Duties to Notify and Cooperate

5.1. Client shall inform Agency in case that not all required event documentation (i.e. travel documents such as tickets and hotel vouchers) has been received within the time period stated by Agency. Client is obligated to verify the transmitted event documentation on its correctness and completeness, in particular with regards to compliance with the bookings. Client is further obligated to promptly notify Agency of any potential discrepancies, missing documentation or other inconsistencies. In the event that Client fails to fulfil such duties by negligence or within due time, Client shall be deemed jointly responsible and liable for any damages arising as a consequence.

5.2. It is the sole responsibility of Client to inform its (travel) participants of any passport, visa and health provisions as well as any potential modifications thereof in a timely manner before the start of the event.

5.3. Client shall inform its participants/ travellers that Agency is not the event organizer, in particular not the travel organizer, and that in fact Client itself is the event organizer.

5.4. Client shall further inform its participants / travellers that a) any additional services on-site not included in the services specification of Agency (such as visitor’s tax, miscellaneous local fees, parking, and so forth) will have to be incurred by the participants themselves. Agency is not a (travel) organizer and will not incur any of such cost. b) local service providers may insist on credit card guarantees or cash deposits. Client will be informed thereof by Agency in advance and due time.

  1. Cost Budgeting, Substitute Participants/ Travellers, Rebooking

6.1. With the total cost agreed upon by both parties all industry typical purchases and expenses with regards to the performance of services by Agency under the Agency Contract are deemed accounted and compensated for. Any other additional cost, such as for postage or courier, shall be incurred by T&C LITG Purchase & Sales 5 © 2016 LITG

Client, whereby sections 6.4 and 6.5 of this contract shall be unaffected by this provision.

6.2. Client shall be at liberty to notify and have Agency process any changes to names and persons of its participants/travellers prior to the start date of the event or travel, insofar that the substitute participants/travellers comply with the special event/ travel requirements and the participation of the substitute participants/travellers is not opposed to by any statutory provision or regulation. Any additional cost arising from aforementioned changes shall be incurred by Client and can be assessed by Agency with a flat charge of 30 EUR per person. The proof that expenses incurred are of a lesser amount shall be at the liberty of both parties. The enforcement of claims for further damages shall not be excluded by the aforementioned flat charge.

6.3. Agency cannot guarantee to warrant Client any special requests made by Client after contract conclusion, in particular for rebooking with regards to date, scope and location of services as well as accommodation and transportation. Section 6.2 shall remain unaffected by the aforementioned.

6.4. Any cost of transportation and accommodation for travel scheduled under the Agency Contract, insofar as such cost are not already included in the cost budget in accordance with section 6.1, will be billed separately as follows: a) Reimbursable are cost for cab rides, train rides in first class, business air travel and four star hotels. Upgrades are permitted if the price of a comparable ride, flight or room does not exceed the price of the aforementioned respective categories. b) In case of utilization of one’s own passenger car, an amount of 0,30 EUR per kilometre can be assessed. c) Travel abroad requires the consent of Client in order to be able to be billed.

6.5. Daily Rates for the personal presence of Agency or its employees on-site for inspection of the event location or for its presence during the event can be billed separately to Client, insofar as such cost are not already included in the budget in accordance with section 6.1.

  1. Services and Cost Modifications

7.1. Agency is generally entitled to make modifications to the contractually agreed services provided that significant reasons for changes occur after contract conclusion, which make such changes to services absolutely necessary, whereby modifications and variations of services which substantially impact the nature and scope of services or can be deemed unreasonable for Client, after mutual and careful consideration of the respective interests of both parties, and disadvantage Client in against good faith shall not be permitted. Warranty shall not be affected by the aforementioned provision insofar as the modified services are impaired by defects.

7.2. In the event that Client will change or cease the planning, operations and other activities outside of the on-going performance of services by Agency, Client will reimburse Agency for all additional cost incurred and dismiss Agency from any liabilities against third parties.

7.3. Agency is entitled to adjust the agreed upon cost after contract conclusion, in due consideration of the interests of Client, if and to the extent to which a) price changes of service providers, b) changes to royalties, dues and taxes which are essential for and included in the scope of services agreed upon, c) changes to transportation cost (i.e. fuel) or d) changes to currency exchange rates make such cost adjustments absolutely necessary in order to avoid a loss in profits and insofar as the circumstances which resulted in an increase were not already existing prior to contract conclusion and thereby not foreseeable to Agency at the time of contract conclusion. A declaration of cost increase is only valid if it is made in writing and stating the relevant cost positions, for the cost increase relevant factors, to the individual cost positions applied allocation methods, and the resulting calculations. Added costs for a service will have to be based on the difference between the contractually agreed calculation and the actual increased purchase price of that individual service. These added costs require proof by Agency.

7.4. Both parties shall inform each other promptly about any and all modifications and adjustments set forth in the aforementioned sections 7.1 through 7.3. In case of significant modifications to essential services, including respective costs, Client is entitled to withdraw from the contract free of charge. In case of changes in accordance with section 7.1 sentence 1, Client shall have the right, instead of withdrawing from the contract, to claim provision of a service of at least equal value, if and to the extent that Agency has the capabilities to provide such service from its service offer without additional cost for Client. Client has to make claim to its rights against Agency under the aforementioned sentences 2 and 3 in writing and immediately upon receiving Agency’s declaration of services and cost modifications in accordance with sentence 1.

7.5. Total services and cost assessments will be carried out by Agency in appropriate time intervals. T&C LITG Purchase & Sales 6 © 2016 LITG

  1. Due Date, Payment Terms and Default

8.1. The contractually agreed compensation will be invoiced to Client, and payments are to be made in compliance with the specifications in the invoices. Invoiced amounts are to be transferred to Agency’s accounts, no discounts for early payments applied, within 10 days unless otherwise stated in the respective invoice.

8.2. Unless otherwise agreed upon in individual contracts, the invoiced amount will be due for payment in full (100%).

8.3. The invoiced amounts are in GBP (GBP ), unless otherwise agreed upon and stated, and contain, insofar as required, the statutory value added tax according to the taxation rate applicable on the date of performance of services. Client shall consider and assume responsibility for any potential bank fees incurred in connection with payments, including but not limited to bank or currency fees as well as currency fluctuations.

8.4. Agency is entitled to deposits and/or advance payments, which will be determined by both parties in form of individual agreements. These will be accounted for in the total payments due. Should Agency only be willing to perform its services on the condition of complete or partial advance payments, then such provision will need to be agreed upon under an individual agreement.

8.5. In case Client does not make the advance payments or payment of the complete and remaining amount respectively within the agreed time period, a) Agency shall be entitled to the legally applicable interest for default even without issuing any further demand notices for payment. b) Agency shall further be entitled, even without admonition, to deny the performance of its services and, after setting a time limit, to withdraw from the contract if and to the extent that services have not yet been provided, in which case Agency shall be entitled to charge Client cancellation fees in accordance with sections 13.3 through 13.6.

  1. Rights of Agency

9.1. In the course of its performance of duties and responsibilities under the Agency Contract, Agency shall be entitled to use the services of third parties, such as but not limited to employees, freelancers and subcontractors (Delegation Authority).

9.2. Agency shall hold the sole decision authority regarding legal matters and relations pertaining to the contractual relationship.

9.3. Agency shall have the right to retain shares/ compensation to which it is entitled by offsetting such against any amounts payable according to accounting practices.

  1. Rights of Client

10.1. Client shall reserve the right to be involved in significant planning, organization and realization phases (Participation and Co-Determination Rights), provided that it does not constitute an impediment to Agency in its fulfilment of duties and responsibilities under and in accordance with the contract.

10.2. Client shall only be entitled to disclosure of and access to all legal and business matters under this contract agreed upon by both parties separately in writing.

  1. Advertising/ Photo and Image Rights

11.1. Client shall make available to Agency all materials necessary for Agency to provide or perform the contractually agreed services, including, but not limited to, advertising materials, company logo, event logo, photos, videos, and press releases, free of third party rights, and will upon request provide further information regarding the event as well as concrete program content. Client guarantees that potentially required rights have been obtained. Sections 12.5 and 19.1 prevail.

11.2. Client will upon prior consultation appoint Agency as the responsible event agency within the scope of the event.

11.3. Agency shall be entitled during the course of the event to advertise and promote to a reasonable extent.

11.4. Agency is allowed, for reference purposes, to use results of works in excerpts for internal use as well as the name and logo of Client.

11.5. Agency will neither produce nor make use of any photos or videos of the event, unless explicitly agreed by both parties in writing, for example for the purpose of documentation or self-publication as work reference.

  1. Liability

12.1. In case of breach of contractual and noncontractual duties and responsibilities, both parties to this contract shall be liable in accordance with the pertinent statutory provisions, as long as not otherwise determined by the Agency Contract and the Agency GTC.

12.2. Agency shall be held liable for damage compensation – irrespective of legal basis – only in case T&C LITG Purchase & Sales 7 © 2016  of deliberate intent or gross negligence by Agency or its legal representatives and vicarious agents. In cases of ordinary negligence on the part of Agency, its legal representatives or vicarious agents, Agency shall only be held liable for a) loss of life, bodily injury and damages to health, as well as b) damages resulting out of the breach of substantial duties under the contract (duties whose fulfilment makes the contract execution possible in the first place, and where the compliance with such contract duties the other party to the contract shall and will constantly trust in); in this case, liabilities of Agency shall be limited to predictable, typically occurring damages.

12.3. The release from liability under section 12.2 shall also apply to liabilities of legal representatives and vicarious agents of Agency.

12.4. The limitations of liability under section 12.2 shall not apply if and to the extent to which Agency or its representatives maliciously concealed a defect or incurred a guarantee for the constitution of the works/ services. The same shall apply to the claims of Client in accordance with the law on product liability.

12.5. Client shall release Agency irrevocably from any liabilities that arise out of the materials provided by Client under section 11.1 infringing upon the rights of third parties (in particular intellectual property rights, photo/image and personality rights, rights on trademarks and competition) or other statutory provisions.

12.6. Client shall provide for sufficient event organizer’s liability coverage with regards to the event under the contract.

  1. Event Cancellation/ Postponement, Cancellations

13.1. In case that the event cannot take place due to force majeure, both parties to the contract shall be released from their duties under the contract and each party will bear their cost incurred until then, with the exception of unavoidable cost due to cancellation or termination (cancellation or termination fees) that are payable to third parties. The aforementioned cost will have to be paid by Client. “Force majeure” shall in no case include non-appearance of individual performing artists or the late arrival of one or more participants as well as bad weather, such as ice, snow and storms.

13.2. Should Client decide not to execute or to postpone the event due to justifiable reasons outside of section 13.1, Client shall promptly notify Agency in writing and declare the respective withdrawal from the contract in writing. In that case Client shall be obligated to compensate Agency for damages less the saved expenditures. In case of Agency’s equal responsibility/ contributory negligence with regards to the event cancellation or postponement according to sentence 1, Agency should receive a lesser damage compensation amount to the extent of the mutual accountability.

13.3. Agency structured the claim for compensation under section 13.2 staggered according to time, in consideration of the proximity of point in time to the contractually agreed start of the performance of services, compound as a percentage of the agreed price and taking into account the with calculation of damages usual saved expenditures and potential ulterior utilization of services. Concrete lumps-sum cancellation fees and deadlines (Cancellation) can differ depending on the service and will be determined with Client in the Agency Contract on individual contract basis or individually in the booking confirmation.

13.4. Agency reserves the right to claim a higher concrete compensation, instead of the aforementioned flat fees for cancellation under section 13.3, insofar as Agency provides proof that it has incurred expenses significantly higher than the respective flat charge. In this case, Agency shall be obligated to provide a concrete number and verification of the claimed compensation, in consideration of saved expenditures and a potential ulterior utilization of the services.

13.5. In case of partial cancellations, both parties will determine the new price to be set out in writing, in consideration of mutual interests and respective possibilities. If an agreement cannot be reached, partial cancellations shall then be regarded as a total cancellation so that the cancellation fees according to section 13.3 shall be applied.

13.6. Client shall remain at liberty to prove that no damage was incurred due to cancellation, or a damage of lesser extent than the assessed flat charge in accordance with section 12.3 in the Agency Contract.

  1. Withdrawal due to Insufficient Number of Participants

14.1. In case of services with a contractually agreed minimum number of participants, Agency shall be entitled to withdraw from the contract due to the intended minimum number of participants not being attained.

14.2. Withdrawal from the contract shall be declared to Client immediately and in writing, unless agreed otherwise in individual contracts. Performed services shall be granted back. Claims of Agency under sec- T&C LITG Purchase & Sales 8 © 2016 LITG (13.2 through 13.6 shall not be affected thereof. )

14.3. Sections 14.1 and 14.2 shall not apply insofar as Agency guarantees the performance of the service independent of the achievement of the minimum number of participants (Provision of Services Guarantee). In that case, Agency is allowed to adjust the agreed services to the actual size of the group, at equitable discretion. Sections 7.1 and 7.4 apply accordingly.

  1. Unutilized Services Should Client not make use of certain individual services that were offered to Client accordingly, due to reasons attributable to Client, Client shall have no right to claim a pro rata reimbursement with regards to the respective incurred price. Agency will make due effort to obtain reimbursement of saved expenses from its service providers, unless the respective services can be deemed insignificant or in the event that statutory or regulatory provisions oppose a reimbursement.
  2. Termination

16.1. An unrestricted right of termination shall be excluded.

16.2. The right to extraordinary termination for both parties shall not be affected thereof. Agency shall be entitled to such right in particular if a) the agreed compensation is not being paid by Client in due time. b) individual participants of the event, in disregard of warnings by Agency, are significantly disturbing the execution of the event or if their behavior is violating contractual terms and provisions in such a manner that the immediate termination of the contract is justified. c) insolvency proceedings over Client’s assets were opened or the opening of insolvency proceedings was refused due to a lack of assets. Should Agency terminate on the basis of the aforementioned, Agency shall however retain its claim for compensation but has to credit Client for the saved expenditures as well as for the advantages from an ulterior utilization of unused services, including potential credited amounts from its service providers.

  1. Confidentiality Both parties pledge to treat as strictly confidential all information that has become known during the engagement of the parties under this contract, such as business relationships and other business/ commercial facts, budget negotiations and guest data. The obligation to confidentiality shall also apply after termination of the contractual relationship.
  2. Principles of Loyal Collaboration

18.1. For the purpose of fulfilling the contract, both parties will work together cooperatively and loyally and will promptly inform each other in case of any significant changes.

18.2. Any disputes will be resolved in a fair manner with the goal of a mutual and amicable solution.

  1. Contract Penalties / Flat Compensation for Damages

19.1. In the event of a culpable breach of section 11 by Client, Agency shall be entitled to a contract penalty in the amount of 3,000 £ for each culpable breach of photo and image rights, whereby each singular act shall be deemed an individual infringement (exclusion of the continuation connection).

19.2. In the event of a culpable breach of contract confidentiality by Client under section 17, Agency shall be entitled to a contract penalty in the amount 10% of the contract offer volume, as basis for assessment, for each event, whereby each singular act shall be deemed an individual infringement (exclusion of the continuation connection).

19.3. In the event of any other culpable breach of contract by Client, Agency shall be entitled to a contract penalty in the amount 10% of the contract offer volume, as basis for assessment, for each event, whereby each singular act shall be deemed an individual infringement (exclusion of the continuation connection).

19.4. Both parties shall remain at liberty to prove a lesser damage with regards to the aforementioned cases under sections 19.1 through 19.3. The aforementioned flat charge assessments for damage compensation shall not exclude the enforcement of further damages.

  1. Offsetting, Withholding Rights

20.1. Client shall be entitled to offsetting rights against Agency only if Client’s counter claims have been established as legally binding, are undisputed or have been recognized by Agency.

20.2. Client may only exercise withholding rights if its counterclaim is based on this contract.

  1. Contract Language

21.1. Contract language is English, unless otherwise agreed upon by both parties in writing.

21.2. Organization in local destinations where the contractually agreed services are performed shall be possible to be conducted in the respective language, unless otherwise contractually agreed.

  1. Applicable Law, Jurisdiction T&C LITG Purchase & Sales 9 © 2016 LITG

22.1. The contractual relationship shall be subject to the laws of the country/ territory where the contracted services are being performed or provided, unless otherwise contractually agreed.

22.2. Place of fulfilment for all obligations under the contract shall be the country/ territory where the contracted services are being performed or provided, unless otherwise contractually agreed. Insofar as no legal provisions imperatively stipulate a different place of jurisdiction according to the respective relevant law, both parties shall be subject to the exclusive jurisdiction of the courts in the country/ territory where the contracted services are being performed or provided.

  1. Data Collection, Processing and Use The fulfilment of business obligations under the contract will also entail the collection, processing and use of personal data submitted, in accordance with the relevant legal provisions of the country/ territory where the data was collected, processed and used.
  2. Concluding Provisions In the event that certain clauses of the Agency-GTC are invalid or should become invalid, they will be replaced by the applicable regulatory provision from which they deviate. (As of: Oct. 2016)




  • Making your Booking Online through our B2B Website ( Agents Only )
  • Terms and Conditions ( Applicable to Registered Agents & Their clients )

We always want to make sure that your booking is always successful. If you need assistance, please contact us. We will try our very best to assist as quickly as we possibly can.


Your use of the Online Booking website ( Agents Only ) is conditional on your acceptance of the following Terms and Conditions. By submitting a booking you are agreeing that you have read and accept these Terms and Conditions. Our booking services are only available to those persons over 18 years old; however minimum check-in age for unaccompanied individuals in the USA is 21 years. A reservation is deemed to be either a Book Now reservation or an On Request reservation ( At present we are working only with online availability for Hotels ) For Book Now reservations, your booking will be completed online, payment will be taken immediately and a booking confirmation will be emailed to you within minutes of completing the process. Any booking made by yourself via our B2B website is regarded as an offer by yourself to purchase our product. The contract for services between yourself and Liberty GB & Ireland will come into existence when full payment has been accepted, and a confirmation has been issued. The person who makes the booking accepts these conditions and is responsible for all necessary payment. By agreeing to our Terms and Conditions you are entering into a contract between yourself and Liberty GB & Ireland. If you wish to cancel, amend or change your reservation in any way this must be processed through our B2B Online. If a cancellation or amendment is made directly with the hotel, then this will not be recognized and will be deemed to be invalid.

Personal information:

Liberty GB & Ireland takes the privacy of its customers’ data very seriously. When buying anything via the website, we need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name, your address, phone number and your credit/debit card details. Liberty GB & Ireland do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.


Our B2B rates ( Net to Agents ) are inclusive of applicable accommodation taxes, unless otherwise stated during the booking process. Where a hotel chooses to charge a resort/city fee/tax, this is not included in our rates and must be paid separately to the hotel during the stay. All hotels displayed on our B2B  website are on a room only basis which do not include breakfast or on Bed and Breakfast ( Breakfast included ). Please check carefully at the time of booking and before confirming your reservation. If a given rate at a particular hotel includes breakfast, then it will be indicated next to the hotel displayed and on the voucher. All rates are subject to change without prior notice and may be withdrawn at any time.


Unless otherwise stated, all bookings must be pre-paid through the secure system of PayPal, & PayPal credit or debit cards only. In effect full payment will be deducted from your payment card at the time of booking and this will secure the booking. We will not accept payment by cheque, money order, or cash. We reserve the right to pass on any charges relating to returned credit card charge backs. We reserve the right to charge you for any handling fees incurred by us in relation to bookings made by credit/debit cards. You will be notified of the relevant charges prior to issue of a confirmation invoice. You and the other members of the party are responsible for payment of any charges levied for use of any ancillary services provided by the hotel, which are not covered by the quoted room rate in our B2B. Such services could include facilities such as telephone calls, laundry service, security safe, room service, newspapers, plus damages and any other fees levied by the accommodation provider for the use of amenities. Therefore, you are likely to be asked to pay a deposit when you arrive at the accommodation, which will normally be applied to a credit card, in order to cover supplementary charges that may be incurred by you during your stay.

Cancellation and amendments:

Should you wish to amend or cancel your reservation, you can do so online ( on behalf of your client ) or  by contacting any member of the team via email ( Please provide all information you may have with you and clearly state your booking reference number, which can be found in your voucher or any other email we have sent when you made the booking. You cannot assume that the reservation has been amended or cancelled until you receive a confirmation of the amendment or cancellation in writing by email from Liberty GB & Ireland. Cancellations must be made directly with Liberty GB & Ireland. Cancellations sent directly to the hotel are not accepted by Liberty GB & Ireland.

Unless otherwise stated on the Booking Form or by our customer service team during the reservation process (and also stated on your confirmation email) our Standard Cancellation and Amendment Policy will apply.

Standard Cancellation and Amendment Policy:

The Standard Cancellation and Amendment Deadline is 00:01 (one minute past midnight), six days ( or as it appears on each hotel booking/service ) before the check-in date, based on local UK time. A cancellation request for an entire booking received before the Standard Cancellation and Amendment Deadline will incur a cancellation charge of 10% of the current total price of the booking. A cancellation request for an entire booking received after the Standard Cancellation and Amendment Deadline has passed will incur a cancellation charge equal to the total of the first night’s price for all rooms in the booking( ** This is also subject to the T&C’s of our hotel providers. We recommend to read carefully the cancellation terms and conditions send with your documents ). If you wish to cancel your reservation after the Standard Cancellation and Amendment Deadline has passed, you must contact our customer service team in writing. If you do not inform us that you wish to cancel a booking and no passengers check in at the hotel you will forfeit the entire cost of the reservation ( No Shows may be charged 100% for the duration of your stay ). Any cancellations, changes or modifications for bookings falling within a special event period will incur 100% charges. The only exceptions to this will be where additional rooms/beds/cots/nights are added to the existing confirmed room or nights. When additional rooms/beds/cots/nights are added to existing confirmations. Amendment requests received after the Standard Cancellation and Amendment Deadline or your booking’s non-standard cancellation and amendment policy has passed, particularly those requesting a reduction in the number of passengers and/or nights may be subject to further amendment fees that will be indicated to you by our customer service team.

Amendments and cancellation by the company:

It is unlikely that we will have to make any amendments to your travel arrangements, but in the event we have to make changes ( for exceptional circumstances ) we reserve the right to do so at any time. Most of these changes will be minor, and in all cases Liberty GB & Ireland will make every attempt to notify you of any changes before your departure. Liberty GB & Ireland also reserves the right to cancel your travel arrangements if necessary. If we are unable to provide the booked travel arrangements, you can either have a refund in full (minus amendment fees) or accept an offer of alternative travel arrangements of comparable standard from us, if available. Should you choose a refund, this must be claimed outside of 4 days prior to check-in date of the booking. We strongly recommend that, when making a booking, you provide us with a telephone number that you can be contacted with on a consistent and regular basis. Ideally, you should be contactable on this number whilst travelling.


Refunds will be made inf applicable & in the terms. Credit Cards Transaction fees are NOT refundable.

Site usage:

Our B2B site is intended to assist you in determining the availability of and booking hotel rooms ( and few other land services we provide. WE DO NOT sell flights). Although Liberty GB & Ireland makes every effort to ensure that our published descriptions are correct, it does not own or operate the hotels or suppliers and cannot prevent or control modifications regarding hotels. Liberty GB & Ireland therefore reserves the right to change the description of a hotel at any time. The Liberty GB & Ireland B2B website may contain a plan of the layout of the accommodation. If so, this is based on specifications provided to us by the accommodation providers. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan.

Hotel dispute:

In the unlikely event that the hotelier cannot provide the booked accommodation, the client understands that the hotelier’s responsibility is to find an alternative hotel of at least a similar standard, and provide transportation as appropriate to this alternative hotel. Liberty GB & Ireland shall have no liability in respect of any other costs, losses or damages existing out of, or in connection with relocation of accommodation since such relocation is outside Liberty GB & Ireland control.

Your accommodation:

All successful Email confirmations will be issued a reference number, which is shown on the hotel voucher provided by our B2B Online booking. This hotel voucher shows details of the booking made with the hotel. It is important that you check that the hotel details and itinerary are correct to eliminate all possibility of misunderstanding. You should present the voucher at check-in upon arrival at the hotel (The voucher has all information needed by the hotel to recall the booking included the third party details “Reservation made and Paid by … Our providers). Likewise, if you do not receive a confirmation via email after making the booking, then please contact us. Should you experience any problems booking online, then please contact our Customer Service team via the details that can be found on the Contact us page on our website, we will be happy to assist with any enquiries.

Alterations at the Hotel:

Should you decide to alter your arrangements at the hotel, the hotel will do its best to accommodate such arrangements, but will not be held responsible should they fail to do so.

Building work ( Hotels ):

From time to time, it may be that a renovation or refurbishment program and its associated noise are in progress at a hotel. If a hotel is undergoing renovations while you are in residence at the hotel, you are not entitled to a refund. Liberty GB & Ireland will make reasonable efforts to inform you of any renovation work, if Liberty GB & Ireland is specifically advised of said renovation work with sufficient advanced notice. Liberty GB & Ireland shall not be financially liable for complaints relating to renovation that extend beyond the date originally advised by Liberty GB & Ireland.

Room types:

The total number of people (including infants and children) using the booked accommodation must not exceed the maximum occupancy as shown on the website, otherwise you may be refused access to the accommodation or charged an additional amount.

Hotels star ratings:

All star ratings are provided by our hotel providers and reflect their opinion of the overall quality, comfort, facilities and service offered. They do not automatically mean that a specific facility is or is not present. Our star rating can sometimes be higher or lower than official ratings, since the latter may not reflect the real standard of the hotel for bureaucratic or historic reasons.

Terms of use of the site:

You may not publish copy, transmit, license or sell any information obtained from the Liberty GB & Ireland B2B website. Liberty GB & Ireland will make every effort to ensure that the information on the website is accurate to the best of our knowledge. We do not accept responsibility for any loss or inconvenience sustained as a result of relying on the information provided. Unauthorized commercial use of the website and its content is prohibited. You may not: copy, transfer, distribute, transmit, reproduce, display, or modify any of the content on this site or use it for public display, performance, sale or rental; remove, modify or alter any copyright or trademarks. The Liberty GB & Ireland logos, words, or titles may not be used by a third party without the express and written permission of Liberty GB & Ireland.


The website content may include facts, views, opinions and recommendations in regards to particular hotels deemed of interest. Liberty GB & Ireland shall not be held liable for the account of the accuracy, defamatory nature, completeness or timeliness of, nor do they otherwise endorse these views opinions or recommendations. The information provided on the website is intended as information only and does not constitute advice and you should not rely on any material contained therein to make or refrain from making a decision or deciding on a course of action. Information on the website may be out of date from time to time or contain typographical errors or technical errors. Liberty GB & Ireland accepts no responsibility for keeping the information up to date or liability for failing to do so.


Liberty GB & Ireland does not accept any responsibility for emails not received by our customers. Liberty GB & Ireland B2B website issues automatic confirmations to all customer email addresses as provided at the time of reservation. If you have not received an email confirmation or other suitable notification from us since making a reservation then you must contact our Customer Service Team. Liberty GB & Ireland shall in no event be held liable by you or anyone else for any inaccuracy, error or omission in, or loss, injury or damage caused in whole or part by, or failures, delays or interruptions of, the content or the website services provided by any combination of the foregoing; and shall in no event be liable to you or anyone else for any consequential, incidental or special damages, including but not limited to any lost profits or trading losses arising out of or relating to the use or inability to use the information or any decision made or action taken by you in reliance on information, even if advised of the possibility of such damages. Liberty GB & Ireland shall not be liable for any failure or delay in performance of its obligations, which results directly or indirectly from any cause or circumstance beyond its reasonable control. The following shall be regarded as examples of such circumstances: outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority, fire, flood, lightening, explosion, fog or bad weather, interruption or failure of autility or transport service (including but not limited to electricity, gas, water or telecommunications) renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, or blockades.


Any complaint in regards to the online booking process, customer service or travel arrangements must be notified to us by email or by sending us a message via our site. If a problem occurs while you are travelling, you must inform Liberty GB & Ireland immediately so that the matter can be resolved. You must also use the contact number provided on your hotel voucher to notify the relevant hotel supplier as appropriate. In the event that a complaint is not resolved to your satisfaction at the time, you must email or write to Liberty GB & Ireland within 5 days of check-out date, quoting your original booking reference number and giving all relevant information. Failure to take these steps will hinder the Company’s ability to resolve the matter and/or investigate fully and in consequence, any right to compensation you may have will be waived or, at the very least, substantially reduced.


It is your responsibility to ensure that you and the members of your party do not behave in a way which causes offence or danger to others or which risks damage to property belonging to others. In such circumstances all suppliers (e.g. hotel managers) and the company have the right to terminate arrangements made on your behalf, in which case the company’s responsibility to you ceases immediately and there can be no refunds, no payment of compensation and no reimbursement of any cost or expenses you may incur as a result. Furthermore, you will be liable to reimburse Liberty GB & Ireland plus the hotel for any expenses/damages incurred as a result of your behavior. In some of our featured destinations, local laws and religious observance can lead to the withdrawal of certain facilities. In general, we request that you respect local people, and be sensitive to local customs and traditions.

Travel insurance:

It is strongly recommended that you obtain travel insurance for medical cover, cancellation, theft and loss of baggage etc. before you travel if you do not hold one already. Travel insurance can be purchased online through Insurance Providers. Liberty GB & Ireland is not a Travel Insurance Provider. Liberty GB & Ireland do not give any advises about third parties Insurance Providers and is not liable in any way, if you have not arranged your Travel Insurance before leaving your country, if you are in need of help but you are not insured.




– You accept financial responsibility for all transactions made under your name.

– You must make sure that all information you provide to us is true and accurate.

– You must not use the website for speculative, false or fraudulent bookings.

– The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.

– Online booking website may contain hyperlinks to websites operated by parties. Such hyperlinks are provided for your reference only. Liberty GB & Ireland does not control such websites and does not imply any endorsement of the material on such websites or any association with their operators.

– If you wish to contact us on any issue detailed in these Terms and Conditions you may do so by contacting us via our website.